1. Window and amount
You may cancel within 7 calendar days of the payment confirmation. The refund is in full and goes back to the same payment method. No fee, no deduction, no justification needed, even if you already downloaded the PDF. Where your local consumer law gives you a longer window, that law applies.
2. How to request it
- Open your project link and click Request a refund in the panel next to the preview. The button is shown while the window is open.
- Or write to admin@csctech.com with the e-book title and the e-mail used at checkout.
Requests made with the button are processed immediately. Requests by e-mail are confirmed within 5 business days. Either way you get a confirmation e-mail.
3. When the money comes back
International purchases are sold by Dodo Payments, the merchant of record. When you request a refund we instruct Dodo to refund your card in full; it usually shows up within 5 to 10 business days, depending on your bank. Brazilian purchases (Pix or card via Asaas) are returned to the same account or card, usually the same day for Pix and within one or two statements for cards.
4. What happens to the project
After a refund the full-PDF download and the sales page are disabled. The project stays reachable through your link for editing and preview, and you can pay again whenever you like. If you would rather have the project deleted, ask by e-mail.
5. After the window
Once the 7 days have passed, the button disappears from the project. Problems with the file itself (a PDF that does not open, blank pages, a generation error) remain our responsibility and are fixed or refunded at any time: write to admin@csctech.com.
This policy is part of the Terms of Use.